CONTACT
FLEXFORGE support is run out of Dhaka. One inbox, read by a person. The desk is open Monday to Friday, 9:00 AM to 6:00 PM; messages sent in those hours are answered within one business day, and anything that lands over the weekend is picked up the next business day.
Before you write
Most questions are already answered, and self-serve is faster than we are:
- Where is my parcel? Track it with your order number at /order/track. Steadfast delivers in 1–2 business days inside Dhaka and 2–4 days nationwide.
- Rates and delivery windows? ৳80 inside Dhaka, ৳120 nationwide, free over ৳5,000 — full detail on shipping.
- Wrong or damaged item? Refuse the parcel at the door, then read returns & exchanges before emailing — it lists exactly what we need to approve a return.
- Sizing? Most items that come in more than one size carry a chart under SIZE GUIDE, in inches. Take a tape to yourself — chest, waist, hip or bust — and find the row closest to your measurement; INSEAM, LENGTH and SLEEVE are the exception, as those measure the garment. Rows step in two-inch jumps, so landing between two is normal rather than a problem: the FIT line in that product's spec table is what decides it, and it is written per item — most read “true to size”, a few say to size down for a slim fit or up for a relaxed one. Read both on the item you are buying and nothing else, because the same label maps to a different body depending on the cut — a compression top in M is built for a smaller chest than a sweatshirt in M — and a size that fits you in one brand will not carry across to another. Email us if the FIT line does not settle it or the numbers look off, and we will confirm with the supplier. Lifting belts are the one thing we do not chart: belt sizing does not carry across brands and is taken at the navel with your core braced, not off your trouser waist, so send us that measurement and we will tell you which size to order.
What to include
Give us enough to act on the first reply: your order ID, the phone number used at checkout, and photos if the issue is physical. Without an order ID we have to ask for it before anything can move. For a product question, name the item and the size you are weighing up, and include your height, weight, and how you want it to fit.
Wholesale & partnerships
Gyms, teams, and retailers buying in volume should email support@flexforge.fit with WHOLESALE in the subject line, the quantity and mix you need, and your delivery district. We will come back with pricing and a lead time for that order. Press and collaboration enquiries go to the same address — say which one in the first line so it routes correctly.