Refund Policy

• —Inspect the product thoroughly in front of the delivery person before accepting. Check for visible damage, wrong items, or missing components.
• —Returns will not be accepted after the delivery person has left the premises. Once the courier has departed, the order is considered accepted in the condition received.
• —If a defect or discrepancy is found at the time of delivery, refuse the package and immediately contact our support team with your order ID and a description of the issue.

• —Pre-orders are confirmed only upon receipt of a 50% advance payment deposit. Your order will not be reserved or processed until this deposit is received.
• —Delivery for pre-order items takes approximately 2–3 weeks from the date your order is placed and confirmed. Actual timelines may vary slightly depending on production and logistics conditions.
• —The remaining balance is due prior to dispatch. You will be notified when your order is ready to ship and payment is required.

PLEASE NOTE: Pre-order items are made specifically for you. You will receive updates at each stage of the process.

• —All pre-order sales are final. No refunds will be issued for any reason once the order is confirmed, except in the case of a verified product fault or defect.
• —Cancellations are entirely at the seller's discretion and must be formally requested before the order has been shipped. Approved cancellations may be subject to a partial forfeiture of the advance deposit.
• —Once an order has been dispatched, no cancellations or refunds will be accepted under any circumstances, regardless of the reason.

By placing a pre-order and submitting your deposit, you confirm that you have read, understood, and agreed to these terms in full.

• —Opened supplements, custom-printed apparel, and gift cards are final sale and cannot be returned or exchanged under any circumstances.
• —Any item that has been used, washed, or removed from its original packaging is no longer eligible for a return, regardless of the reason.

• —Email support@flexforge.fit with your order ID and a clear description of the issue. Include photos where applicable.
• —Upon approval, we will issue a prepaid return label. Refunds are processed within 5 business days of receiving the returned item.