00 · POLICY

Returns

01 · AT DELIVERY

Inspect your order in front of the delivery person before accepting it. Check for visible damage, wrong items, or missing components, and refuse the parcel if anything is wrong. Once the courier has left, the order is considered accepted in the condition received.

02 · PROCESS

Refuse the parcel at the door if there is visible damage, a wrong item, or a missing component, then email support@flexforge.fit with your order ID, a clear description of the issue, and photos. Upon approval we issue a prepaid return label for domestic orders. International returns are at the customer's expense.

03 · REFUND TIMELINE

Approved refunds post within 5 business days of warehouse receipt. Original shipping fees are non-refundable except in the case of a defective product.

04 · DEFECTS

FLEXFORGE hardware carries a lifetime hardware warranty. If a piece fails under normal use, we replace it. Submit a photo with your order reference and we'll handle the rest.

05 · FAQ

Questions.

Can I return an order after delivery?

Returns are decided at the door. Inspect the parcel in front of the delivery person and refuse it if anything is damaged, wrong, or missing. Once the courier has departed, the order is considered accepted in the condition received.

How do I start a return?

Refuse the parcel at the door if there is visible damage, a wrong item, or a missing component, then email support@flexforge.fit with your order ID, a clear description of the issue, and photos. Upon approval FLEXFORGE issues a prepaid return label for domestic orders in Bangladesh. International returns, where applicable, are at the customer's expense.

When will I get my refund?

Approved refunds are processed within 5 business days of the returned item reaching the warehouse, back to the original payment method. Original shipping fees are non-refundable except when the product is defective.

What if my item is defective?

FLEXFORGE hardware carries a lifetime warranty. If a piece fails under normal use, email support@flexforge.fit with a photo and your order reference and it will be replaced. For any other fault, contact support with your order ID and photos and the case is assessed against the refund policy.

All frequently asked questions